Fare rules

Name change:
- Not permitted. Please go to refund process instead.
- Name amendment is chargeable and may include fare difference. If applicable, fare difference cost incurred at re-issuance will be borne by the passenger.
Misspelling name:
- Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares.
- Apply refund fee of refundable fare in the same sector.
Fare type & date change:
Depending on the fare type, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied:

Class	Booking change		Cancellation		No-Show
Class	Before departure (>4 hours before departure)	After departure	Before departure (>72 hours before departure)	After departure	No-Show
Super Saver	Permitted with fee	NOT PERMITED	NOT PERMITED	NOT PERMITED	USD 80
Value	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee	USD 80
Flexi	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee	USD 80
Business Pro	Permitted with fee	Permitted with fee	Permitted with fee	NOT PERMITED	USD 80
Business Flexi	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee	USD 80

Change fee is not permitted to refund.
Change fee rate depending on the route and different fee between original booking and new booking, please contact us through email support 24/7: cs@flyindoairways.com for support on change procedure and fee.
Multiple change fees: Highest change fee of all change fare component applied.
The Airline reserves the right to cancel or change the planned departure, schedule, route, aircraft or stopping places of any flight for which fares have been paid, at any time and from time to time, for any reason, without notice to any Passengers affected thereby and, in connection therewith, we shall not be liable to any Passenger in respect of such cancellation or change, whether or not resulting from an Event of Force Majeure.
We may and reserves the right, at its sole discretion, to provide any Passengers affected by such cancellation or change with:
- Rerouting the Passenger to the destination shown on the Passenger's Ticket; or
- Refund to Passenger an amount in the form of the Travel Voucher.
Flight delayed less than 2 hours: Passengers not entitled to refund. Passengers are allowed one-time change without Change Fee for the affected destination.
For flight cancellation or route suspension: Passenger can request for refund in the form of the Travel Voucher or one-time change without Change Fee within the same country.

Economy Super Saver fares are non-refundable.
Economy Value, Economy Flexi, Business Promo and Business Flexi tickets are refundable with Cancellation Fee and the Most Restrictive Fare Rules apply.
Ticketing fee is non-refundable in any way.
We support passengers to cancel their tickets right after issuance with charges (advised on request) and conditions applied (ticket cancellation request should be sent to us within the issued date and before 23:00 PM following Thailand Time).
All refunds will be in the form of Travel Vouchers with validity for redemption of 12 months. The value and the validity of the travel voucher will be different for each case (depends on the time of refund request, flight status and flight route).
The Travel Voucher is transferable provided it is done prior to any redemption.
The Travel Voucher is non-refundable. Please contact us through email support 24/7: cs@flyindoairways.com for specific advice in each case.

No-show passengers are those who do not board their respective booked and ticketed flights. In such cases, in addition to change fees or cancellation fees, passengers will be charged an additional no-show fee.
No-show fee is not refundable.

Permitted with most restricted condition applied.
Combination fare between promotion and other classes will not be permitted for cancellation or refund.

Taxes and Airport fee is not refundable for promotion class.
Combination fare between Web promotion and other classes will not be permitted for cancellation or refund.
The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.
In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the above fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline’s own policies during that period.
Customers who have booked tickets through our website please contact us via email support 24/7: cs@flyindoairways.com for further support.