FAQ

Please check the table below for more information to manage your plan.

Flight Connection

Airport Terminal

Minimum Connecting Time

INTERNATIONAL - INTERNATIONAL

T1 - T1

1 hour

PR - PR

T2 - T2

55 mins

PR - PR (Code-Shared)

T2 - T1

2 hours

PR – Other airlines

T2 - T1

2 hours

PR - PR (Code-shared) 

T2 - T3

2 hours

PR - PR

T1 - T2

2 hours

PR (Code-Shared) - PR

T1 - T2

2 hours

Other airlines - PR

T1 - T2

2 hours

PR - PR

T1 - T3

2 hours

PR (Code-Shared) - PR

T3 - T2

2 hours

PR - PR

T3 - T1

2 hours

 

INTERNATIONAL - DOMESTIC

T1 - T4

2 hours

PR - PR

T2 - T2

1 hour and 30 mins

PR (Code-Shared) - PR

T1 - T2

2 hours

Other airlines - PR

T1 - T2

2 hours

Other airlines - PR

T1 - T3

3 hours

PR (Code-Shared) - PR

T1 - T3

3 hours

PR - PR

T2 - T3

2 hours

PR - Other airlines

T2 - T4

3 hours

PR (Code-Shared) - PR

T3 - T2

2 hours

PR (Code-Shared) - PR

T3 - T3 

1 hour and 30 mins

 

DOMESTIC - INTERNATIONAL

T4 - T1

2 hours

PR - PR

T2 - T2

1 hour

PR - PR (JPN)

T2 - T2

1 hour and 30 mins

PR - PR (Code-Shared)

T2 - T1

2 hours

PR - Other airlines

T2 - T1

2 hours

PR - PR (Code-Shared)

T2 - T3

2 hours

PR - PR

T3 - T2

2 hours

PR - Other airlines

T3 - T1

3 hours

PR - PR (Code-Shared)

T3 - T1

3 hours

 

DOMESTIC - DOMESTIC

T4 - T4

45 mins

PR - PR

T2 - T2

45 mins

PR - PR

T2 - T3

2 hours

PR - PR

T3 - T2

2 hours

PR - Other airlines

T2 - T4

3 hours

PR - PR

T3 - T3

45 mins

PR - Other airlines

T3 - T3

1 hour

Yes, you can. Please make sure your cat is placed in a secure and leak-proof container and travel with passenger at least 12 years old; have vaccination certificates and and/or entry permits from the Philippine Bureau of Animal Industry, Animal Health Division Diliman, Quezon City

Note: For pets traveling to Japan as check in or cargo, Animal Bureau Quarantine of Japan must be notified at least forty (40) days prior to the arrival of the pet.

No, your dog will be stored under the baggage cabin throughout the trip.

No, your refund amount will be credited back to your card used. Kindly use your registered ID or passport with your issuer bank to claim your money. 

The refund amount will be credited back to your card used. Normally it will take 30 business days to receive your refund amount. It may take shorter time depending on the banking process between our issuer bank and your issuer bank.

For cancellation and refund, please email to reservations@flyphilippineairlines.com for further supports and charge details.

Some ticket classes are not allowed for cancellation and refund according to our Fare Rules and Regulations. Kindly contact us by email for more information.

The refund amount will be credited back to your card used. Normally it will take 30 business days to receive your refund amount. It may take shorter time depending on the banking process between our issuer bank and your issuer bank.

For cancellation and refund, please email to reservations@flyphilippineairlines.com for further supports and charge details.

Some ticket classes are not allowed for cancellation and refund according to our Fare Rules and Regulations. Kindly contact us by email for more information.

Onepay.vn or Onepay is an international payment gateway company with main office located in Hanoi (Vietnam), our partner for all payments to our company.

We confirm that your payment through this company to us is safe and secure.

It’s different between adult passengers and children passengers. For adult passengers, the travel tax is PHP1,620 (~USD33 applied to Business and Economy class) and PHP810 (~USD17 applied to Business and Economy class) for children (2-11 years).

Yes, our website is using the industry standard secure sockets layer technology to ensure your card information always safe and secured.

Please email to reservations@flyphilippineairlines.com for further supports as soon as possible to avoid high charge or ticket sold out.

Charge may apply depending on the conditions attached to the fare.

Kindly contact us at reservations@flyphilippineairlines.com for checking to find out the reason first then contact your issuer bank for further supports. Sometimes, it’s failed due to 3D security code, insufficient funds or issue bank rejection…

Normally e-ticket should be issued and sent to your registered email address (inbox, spam, junk) within 2 hours after payment made. However, it may take to 12 hours due to the connection or system issue.

If you do not receive e-ticket within 2 hours, kindly contact us at reservations@flyphilippineairlines.com for further supports and re-sending e-ticket.

Yes, if your flight time is 10 hours far from the departure time.

Normally e-ticket should be issued and sent to your registered email address (inbox, spam, junk) within 2 hours after payment made. However, it may take to 12 hours due to the connection or system issue.

If you do not receive e-ticket within 2 hours, kindly contact us at reservations@flyphilippineairlines.com for further supports and re-sending e-ticket.

Yes, if your flight time is 10 hours far from the departure time.

Seven passengers (adults and children) is the maximum you can book per booking. If your group is more than 7 passengers, please divide into 2 or 3 booking or you may send us list of passengers (full name as shown in passports, date of birth, gender) for reservation and price quoting.

24/7 supporting email: reservations@flyphilippineairlines.com

Yes, you can. For check through baggage, you may request for through check-in if the succeeding flights are immediate connections (no stop over) to any Philippines Airlines’ destination.

The schedule change or cancellation notification should be sent to your registered email address before your departure date or time. Kindly check your mail boxes (inbox, spam, junk) regularly to ensure you will not miss any notification from us.

If the schedule change or cancellation affects your connecting flight, please approach our ground staff for support.